Job Description
Handle customer queries through calls, chats, and emails for the Blinkit process.
Ensure customer satisfaction by resolving issues efficiently and professionally.
Manage order-related concerns like delivery delays, refunds, and replacements.
Maintain accurate call logs and case updates while adhering to quality and productivity standards.
Collaborate with internal teams to ensure smooth communication and issue resolution.
Requirements
Job description
Roles & Responsibilities:
Handle customer queries through calls, chats, and emails for the Blinkit process.
Ensure customer satisfaction by resolving issues efficiently and professionally.
Manage order-related concerns like delivery delays, refunds, and replacements.
Maintain accurate call logs and case updates while adhering to quality and productivity standards.
Collaborate with internal teams to ensure smooth communication and issue resolution.
Eligibility Criteria:
Excellent communication skills in English & Hindi (spoken and written).
Education: Undergraduate / Graduate (any stream).
Experience: Freshers and experienced candidates can apply.
Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
Wi-Fi connection is mandatory.
Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
6 days working, 1 rotational week off.
On-the-job training provided (certification required post-training).
Interview Process:
HR Evaluation
Operations Evaluation
Versant Test ( Level 5 )
Client Evaluation
*IMPORTANT NOTE* :- STARTEK DO NOT CHARGE ANY AMOUNT FOR INTERVIEW OR JOINING.
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other