Job Description
Monitor delinquent accounts and identify overdue payments.
Contact customers through calls, emails, letters, and field visits to recover outstanding dues.
Negotiate repayment plans and settlements with customers.
Follow up regularly on promised payments.
Maintain accurate records of collection activities and customer interactions.
Coordinate with legal teams for accounts requiring legal action.
Ensure compliance with company policies, banking regulations, and debt recovery laws.
Prepare recovery reports and update management on collection performance.
Investigate reasons for non-payment and recommend corrective actions.
Requirements
Job description
Role & responsibilities
Key Responsibilities
Monitor delinquent accounts and identify overdue payments.
Contact customers through calls, emails, letters, and field visits to recover outstanding dues.
Negotiate repayment plans and settlements with customers.
Follow up regularly on promised payments.
Maintain accurate records of collection activities and customer interactions.
Coordinate with legal teams for accounts requiring legal action.
Ensure compliance with company policies, banking regulations, and debt recovery laws.
Prepare recovery reports and update management on collection performance.
Investigate reasons for non-payment and recommend corrective actions.
Required Skills
Strong communication and negotiation skills.
Ability to handle difficult customer situations professionally.
Knowledge of debt recovery processes and banking/financial regulations.
Analytical and problem-solving abilities.
Good documentation and report preparation skills.
Proficiency in MS Office and recovery management systems.
Attention to detail and result-oriented approach.
Key Performance Indicators (KPIs)
Recovery percentage achieved.
Reduction in overdue accounts/NPA levels.
Collection efficiency.
Resolution turnaround time.
Compliance with regulatory and company guidelines.
Qualification:
Experience in collections, recovery, banking, NBFC, or financial services is preferred.
Knowledge of legal recovery procedures is an added advantage.
1-4 Yrs of experience in recovery role.
Any graduate can apply
Role: Collection Executive / Officer
Industry Type: NBFC (Micro Finance)
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Lending
Education
UG: Graduation Not Required