Job Description
Walk-In Opportunity | International Voice Support | FIS | Complete Remote | Experienced Candidates Only
Ready to take your customer support career to the next level?
Join FIS, the world's leading FinTech organization powering billions of transactions globally, and become part of a team that is innovative, collaborative, and driven by excellence.
Face-to-Face Interview Only
Requirements
We Are Hiring: International Voice Support Professionals
Location: Work From Home (Candidates must be based in Delhi NCR)
Shift: Rotational Shifts & Rotational Week Offs
Process: US/UK Customers
Notice Period: Immediate Joiners to 15 Days Preferred
Eligibility: Experienced Candidates Only
What You'll Do
Handle customer interactions via voice, email, and chat support.
Resolve customer queries related to accounts, billing, payments, orders, and services.
Deliver exceptional customer experiences while meeting quality and productivity goals.
Troubleshoot issues and coordinate with internal teams for quick resolutions.
Maintain accurate customer records and documentation.
Qualification
Graduates, Undergraduates, and Dropouts can apply.
Prior experience in International Voice/Customer Support is mandatory.
What We're Looking For
Excellent English communication skills
Strong customer service mindset
Good computer navigation skills
Ability to work in rotational shifts
Problem-solving and stakeholder management skills
Why Join FIS?
Work with a Fortune 500 global FinTech leader
Competitive salary and benefits
Work From Home flexibility
Strong learning and career growth opportunities
Global exposure with US/UK customers
Inclusive and employee-focused work culture
If you're an experienced customer support professional looking for a stable and rewarding career with a global organization, we'd love to meet you!
Don't miss this opportunity to build your career with one of the world's largest financial technology companies!
Role: Customer Success Associate
Industry Type: Financial Services
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Graduation Not Required