Job Description
Customer Support Executive - Inbound Voice Process (100% Work From Home)
Job Description:We are hiring for the voice process. This is a 100% remote, work-from-home role where you will act as the operational lifeline for delivery partners on the field, resolving real-time fulfillment issues.
Key Responsibilities:
Rider Support: Handle incoming calls from delivery partners and resolve on-field queries instantly.
Order Management: Manage Customer Denied Orders (CDO), cancellations, and rider unassignments.
Weight Escalations: Review order sizes via internal dashboards and assign extra riders for heavy loads.
SOP Adherence: Strictly follow call scripts, timelines, and guidelines to ensure high efficiency.
Compensation & Benefits:
Gross Salary (CTC): 15,000 per month
Net Take-Home Salary: 11,982 per month
Performance Bonus: 1,929 quarterly bonus
Additional Benefits: PF (Provident Fund) + ESIC benefits included
Candidate Eligibility Criteria:
Education: Undergraduates / Graduates in any stream can apply.
Experience: Freshers and experienced candidates are welcome.
Languages: Excellent, fluent communication skills in both English & Hindi (Mandatory).
Mandatory System Setup: Must own a personal laptop/desktop with a stable, high-speed Wi-Fi connection.
Shift & Leave Policy:
Shifts: Rotational 9-hour shifts (including night shifts).
Leave Policy: Strict Zero-Leave Policy for the first 90 days (Training & Nesting phase).
Selection & Interview Process:Candidates must clear a 3-stage screening process to qualify:
L1 Round: Initial HR screening and basic communication check.
L2 Round: Operational assessment and process compatibility round.
Client Round: Final approval round with the Blinkit team.
Employment Details:
Role Category: Customer Success, Service & Operations
Industry Type: E-Commerce / Logistics / Courier
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
NOTE -STARTEK DOESN'T CHARGE ANY COST FOR HIRING . PLEASE BE AWARE iF ANYONE ASKING FOR MONEY IN NAME OF STARTEK
Role: Operations - Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
Requirements
Education: Undergraduates / Graduates in any stream can apply.
Experience: Freshers and experienced candidates are welcome.
Languages: Excellent, fluent communication skills in both English & Hindi (Mandatory).
Mandatory System Setup: Must own a personal laptop/desktop with a stable, high-speed Wi-Fi connection.