Job Description
Hiring Customer Support Executive | Customer Delight Process
Position: Customer Support Executive – Customer Delight Process
Experience: Freshers & Experienced Candidates
Education: Undergraduate / Graduate (Any Stream)
Work Mode: Work From Home
Shift: 24/7 Rotational Shifts
Working Days: 6 Days Working + 1 Rotational Week Off
Roles & Responsibilities
Handle customer queries through calls, chats, and emails for the Customer Delight Process.
Resolve customer issues efficiently and professionally while ensuring customer satisfaction.
Handle order-related concerns such as delivery delays, refunds, replacements, and other customer queries.
Maintain accurate call logs and case updates.
Meet required quality and productivity standards.
Coordinate with internal teams for smooth communication and issue resolution.
Requirements
Job description
Hiring Customer Support Executive | Customer Delight Process
Position: Customer Support Executive – Customer Delight Process
Experience: Freshers & Experienced Candidates
Education: Undergraduate / Graduate (Any Stream)
Work Mode: Work From Home
Shift: 24/7 Rotational Shifts
Working Days: 6 Days Working + 1 Rotational Week Off
Roles & Responsibilities
Handle customer queries through calls, chats, and emails for the Customer Delight Process.
Resolve customer issues efficiently and professionally while ensuring customer satisfaction.
Handle order-related concerns such as delivery delays, refunds, replacements, and other customer queries.
Maintain accurate call logs and case updates.
Meet required quality and productivity standards.
Coordinate with internal teams for smooth communication and issue resolution.
Eligibility Criteria
Excellent communication skills in English & Hindi, both spoken and written.
Freshers and experienced candidates can apply.
Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
Wi-Fi connection is mandatory.
Comfortable working in 24/7 rotational shifts.
9 working hours per shift, including 8 productive hours + 1-hour break.
Comfortable using a personal phone for calls. Number masking will be provided so your personal number is not revealed to customers.
Comfortable being on camera during shift hours, training, and interview.
6 days working with 1 rotational week off.
On-the-job training will be provided. Certification is mandatory after successful completion of training.
Salary Details
Freshers – 18,000 CTC
Monthly Salary: 12,790
Quarterly Salary: 16,365
PF Deduction: 1,717
ESIC Deduction: 475
Bonus: 1,192
Experienced – 19,600 CTC
Monthly Salary: 14,327
Quarterly Salary: 17,903
PF Deduction: 1,717
ESIC Deduction: 538
Bonus: 1,192
Interview Process
HR Evaluation
L1 Operations Evaluation
L2 Operations Round
Ambition Test
Client Evaluation
Important
Please provide your correct and active email ID while applying. We will share the interview details and daily meeting link on your registered email ID, so please ensure that you have regular access to it.
No Charges
We do NOT charge any amount for the interview or joining.